Delivery & Returns

All Create Gift Love products are handmade to order. We dispatch most orders within one working day. Orders placed before the current order cut-off may be dispatched the same working day. We offer standard and express delivery options at checkout for UK and international customers, and local customers are welcome to collect their orders from our workshop in Ringwood.

Our normal order cut-off is 7am, Monday to Friday, excluding UK bank holidays. During announced busy gifting periods the cut-off is noon, with selected Saturdays announced separately. Orders placed after the cut-off or on non-working days are processed from the next working day. Please see the product page for the current cut-off and estimated arrival date and our Shipping Policy for full details.

Our Services

UK Delivery Services

Standard Delivery (usually 1-2 working days after dispatch)

  • £3.20, free on all orders over £50
  • Usually arrives 1-2 working days after dispatch
  • Delivered by Royal Mail; tracking number provided

Express Delivery

  • £5.49
  • Available on most products. See the product page for the estimated arrival date and checkout for available delivery options.
  • Delivered by Royal Mail; tracking number provided

International Delivery Services

Standard Delivery (Local Mail)

  • Prices dependent on location and will be calculated at checkout
    • Europe - from £6.50
    • USA - £8 (duties and tariffs pre-paid)
    • Canada - £7
    • Australia + New Zealand - £8.50
  • See the current dispatch estimate on the product page; tracking information is provided after dispatch
  • Standard international delivery orders are sent via local mail and arrive in most locations within 7 working days

Express Delivery (DHL Worldwide Courier)

  • Prices dependent on location and will be calculated at checkout
    • Europe - from £16.50
    • USA - £22 (duties and tariffs pre-paid)
    • Canada - £23
    • Australia + New Zeland - £34
  • See the current dispatch estimate on the product page; tracking information is provided after dispatch
  • DHL Express is a super fast, reliable international shipping service; almost all global destinations are reached within a 1-3 day transit time (exceptions apply)

Duties are prepaid for all orders shipping to the EU and USA, so there should be no unwelcome surprises when importing your orders. Customers in non-EU or USA countries may be liable to pay import fees; please check with your local authorities. 

Returns

Personalised items cannot be returned or refunded if you change your mind. If an item is faulty, damaged, not as described, or we have made an error with your order or personalisation, please contact us and we will put it right.

Non-personalised items can be returned within 30 days of receipt. Full details are in our Refund Policy

Should you have any concerns with the item received please do not hesitate to contact us on 01425 482944 or alternatively at hello@creategiftlove.co.uk and we will do our utmost to help.

Delivery FAQs

Where is my order? 

If you’ve received an email to say your order is on its way then please sit tight, it will be with you soon. Most items are arriving within 1-3 days but we have experienced delays of over a week in some cases. Generally we don’t have any more tracking information than you do, so please be patient while Royal Mail complete your delivery.

If the tracking page says ‘An update will only be provided when we attempt to deliver your item’, this means that the item is still in transit with Royal Mail and will be with you shortly.

What if I’m not at home when it arrives? 

Our deliveries do not require a signature (unless you’ve chosen Special Delivery) and the vast majority will fit through your letterbox, so nobody needs to be at home to receive them. If you’ve ordered a large item Royal Mail will leave it in your safe place or with a neighbour where possible.

Can I change my delivery address? 

If you’ve noticed an error with your delivery address please let us know as soon as possible and we will try our best to update this. Please note, if your item has already been packaged up and dispatched it won’t be possible to amend the delivery details.