👋Lets be friends! 10% off your first order

Delivery & Returns

All Create Gift Love products are handmade to order and dispatched the next working day* after your order has been placed. We offer standard and express delivery options at checkout for UK and international customers, and local customers are welcome to collect their orders from our workshop in Ringwood.

 

*during busy periods our processing times may be slower - express orders will always be prioritised in these instances. 

Christmas 2024 Last Order Dates

Please find below our last recommended order dates for Christmas 2024. 

We will do everything we can to get your gifts to you on time but please be aware that delivery dates are estimates and not guarantees, as shipments may be subject to delays in transit outside of our control. We may need to bring out order cut-offs forward if we exceed capacity so please order as early as possible to avoid last minute delays.

United Kingdom

  • Standard Delivery - Thursday 19th December
  • Tracked Express Delivery - Thursday 19th December
  • Courier Delivery - Sunday 22nd December

Europe 1 (Germany, France, Switzerland, Ireland, Netherlands)

  • Standard Delivery - Sunday 15th December
  • Tracked Delivery - Thursday 19th December

Europe 2 (rest of Europe, including Italy, Austria and Belgium)

  • Standard Delivery - Thursday 5th December
  • Tracked Delivery - Wednesday 18th December

USA + Canada

  • Standard Delivery - Thursday 12th December
  • Tracked Delivery - Wednesday 18th December

Australia + ROW

  • Standard Delivery - Thursday 5th December
  • Tracked Delivery - Sunday 15th December

Our Services

UK Delivery Services

Standard Delivery (Royal Mail)

  • £2.95, free on all orders over £40
  • Dispatched the next working day via Royal Mail first class post
  • Orders typically arrive within 1-2 working days after dispatch; this is an untracked service but you will receive a notification of delivery

Express Delivery (Royal Mail)

  • £4.95
  • Dispatched the next working day via Royal Mail Tracked 24 hour delivery
  • Orders typically arrive the day after the dispatch date

Courier Delivery (DHL Express)

  • £5.50
  • Same-day dispatch for orders placed pre-7am, otherwise dispatched the next working day
  • Orders arrive the next working day (weekdays only)

International Delivery Services

Standard Delivery (Local Mail)

  • Prices dependent on location and will be calculated at checkout
    • Europe - from £6.50
    • USA - £7
    • Canada - £7.50
    • Australia - £8
    • Rest of World - from £10
  • Orders dispatched the next working day; tracking information provided after dispatch
  • Standard international delivery orders are sent via local mail and arrive in most locations within 7 working days

Express Delivery (DHL Worldwide Courier)

  • Prices dependent on location and will be calculated at checkout
    • Europe - from £15
    • USA - £16
    • Canada - £22
    • Australia - £32
    • Rest of World - from £35
  • Orders dispatched the next working day; tracking information provided after dispatch
  • DHL Express is a super fast, reliable international shipping service; almost all global destinations are reached within a 1-3 day transit time (exceptions apply)
Duties are pre-paid for all orders shipping to the EU so there should be no unwelcome surprises when importing your orders. Customers in non-EU countries may be liable to pay import fees, please check with your local authorities. 

Returns

We create all of our products to order, designing, cutting and hand finishing each item with the highest precision. Personalised and bespoke items are made to the exact specification as requested upon ordering. Therefore we are unable to provide a returns policy as items cannot be placed back into stock.

Should you have any concerns with the item received please do not hesitate to contact us on 01425 482944 or alternatively at hello@creategiftlove.co.uk and we will do our utmost to help.   

Delivery FAQs

Where is my order? 

If you’ve received an email to say your order is on its way then please sit tight, it will be with you soon. Most items are arriving within 1-3 days but we have experienced delays of over a week in some cases. Generally we don’t have any more tracking information than you do, so please be patient while Royal Mail complete your delivery.

If the tracking page says ‘An update will only be provided when we attempt to deliver your item’, this means that the item is still in transit with Royal Mail and will be with you shortly.

What if I’m not at home when it arrives? 

Our deliveries do not require a signature (unless you’ve chosen Special Delivery) and the vast majority will fit through your letterbox, so nobody needs to be at home to receive them. If you’ve ordered a large item Royal Mail will leave it in your safe place or with a neighbour where possible.

Can I change my delivery address? 

If you’ve noticed an error with your delivery address please let us know as soon as possible and we will try our best to update this. Please note, if your item has already been packaged up and dispatched it won’t be possible to amend the delivery details.