Bespoke Order for Orla Ref: BSPK001
To learn more about how to care for your product, read our Care Guidelines.
All standard delivery orders are dispatched within two business days. UK orders are sent by first class Royal Mail post so should arrive within one-two days after dispatch.
Standard delivery is FREE on all orders over £20 within the UK. All other small packages have a delivery cost of £1.95.
Express delivery is available if you require your order more urgently. Express orders will be dispatched within one business day and will be sent with Royal Mail 24 Hour Tracked Delivery.
This is available within the UK and weekdays only and the cost of this service is £4.95.
The DHL Express courier service is a super fast and reliable international delivery service.
Orders are delivered to Europe within 2 days from the date of dispatch.
Orders are delivered to USA within 2-3 days from the date of dispatch.
Orders are delivered to Australia within 3-4 days from the date of dispatch.
Please provide your telephone number at the checkout so our courier can contact you about your delivery should they need to. The service is fully tracked and DHL will keep you updated on your delivery.
The cost of this service is dependent on weight of item.
Please be aware that there might be additional costs when ordering from international locations such as customs excise duty, please note this cost will have to be absorbed by the customer.
Please also note that DHL Express are unable to deliver to PO, APO, or FPO box addresses.
We create all of our products to order, designing, cutting and hand finishing each item with the highest precision. Personalised and bespoke items are made to the exact specification as requested upon ordering. Therefore we are unable to provide a returns policy as items cannot be placed back into stock.
Should you have any concerns with the item received please do not hesitate to contact us on 01425 482944 or alternatively at firstname.lastname@example.org and we will do our utmost to help.
**Where's my order?**
Should you have any queries as to the whereabouts of your order please contact us on 01425 482944 or alternatively at email@example.com and we will do our utmost to help. If you can have your order number to hand that will help speed the process up.